Moscow and Paris, September 2 2020
Atos, a international chief in electronic transformation, has productively introduced a international assist project for its new customer PERI, a person of the world’s premier makers and suppliers of formwork and scaffolding units, to supply assist for additional than seven,000 PERI staff members throughout 56 nations around the world.
Given that the start out of this agreement, which started in November 2019, the corporation has productively carried out three introductory phases, which now supply a centralized purchaser assist desk to assist additional than seven,000 PERI staff members around the globe. Atos not only enhanced the top quality of company and enhanced consumer gratification, but also decreased company expenditures.
“In unique regions of PERI’s presence, the IT assist company was fragmented – someplace the perform was carried out with local contractors, someplace the difficulties were being solved by the firm’s have resources. Synergy with Atos permitted us to unify the company shipping and delivery system, establish a frequent principle for monitoring benefits and figure out vital performance indicators, which simplified both equally the approach of getting in contact with assist and its management by the management,” claimed Pavel Puzanov, IT Manager of Japanese and Northern Europe, PERI GmbH.
In the present phase, Atos completely gives initially line assist, which involves every single working day assist difficulties this kind of as incident management, info requests, accessibility management in addition to assist of business applications. Atos is now starting off the next period which will supply next line assist for PERI customers. New directions of electronic transformation of the customer are remaining produced and mentioned.
“Having entered the operational period of the project at the time of the international pandemic disaster, when staff members are switching to a distant method of perform, and consumer requests are acquiring a unique character owing to improvements in the corporation, we continue to managed to well timed reply to the prevailing problems and be flexible in delivering services all through the COVID-19 period, though observing all the terms of the SLA,” claimed Sergey Klyuev, Head of Infrastructure and IT Companies of Atos in Russia.
The PERI intercontinental customers assist project has turn out to be a person of the premier Atos jobs in Russia in terms of its geography. Delivering company in Russian, English and German, Atos managed to satisfy the significant calls for of the customer for the degree of language competencies of the workforce.
“Thanks to cooperation with PERI, our specialists were being capable to at the time all over again display the know-how of Atos in Russia on the intercontinental industry, delivering top quality company to additional than seven,000 customers all over the world. We are open up to more jobs with PERI and are completely ready to supply flexible assist to the customer in the shifting industry problems,” claimed Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international chief in electronic transformation with a hundred and ten,000 staff members in 73 nations around the world and once-a-year profits of € twelve billion. European amount a person in Cloud, Cybersecurity and Significant-Overall performance Computing, the Team gives conclusion-to-conclusion Orchestrated Hybrid Cloud, Significant Knowledge, Small business Apps and Electronic Place of work solutions. In the United kingdom & Eire Atos delivers business engineering solutions for some of the country’s premier community and non-public sector organisations The Team is the Globally Info Engineering Husband or wife for the Olympic & Paralympic Video games and operates less than the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), mentioned on the CAC40 Paris stock index.
The purpose of Atos is to assistance style the long run of the info room. Its know-how and services assist the improvement of understanding, instruction and investigate in a multicultural approach and add to the improvement of scientific and technological excellence. Across the world, the Team permits its prospects and staff members, and customers of societies at massive to stay, perform and establish sustainably, in a secure and safe info room.
International: Laura Fau | [email protected] | +33 six 73 64 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-43-ninety three