Built Business Tough

Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos now announces that it will supply a Upcoming-Technology Global Employee Practical experience to EY, a person of the biggest world wide expert solutions companies. The seven+ calendar year deal will see Atos personalize and strengthen the IT practical experience for far more than three hundred,000 EY people today by way of its Proactive Practical experience Middle, a team of dedicated gurus, supported by state-of-the-art tooling and procedures, driving toward the optimum ranges of proactive, pre-emptive and automatic staff practical experience observed in the sector to day. This new deal reinforces Atos’ posture as a primary enabler in the new frontier of do the job and staff practical experience.

The evolution to a ‘Next-Generation’ staff practical experience is a expansion location in the market, driven by new frictionless do the job variations and the new technology of digitally-savvy workforce that assume the very same amount of electronic flexibility at do the job where ever they are.

Proactive Practical experience Middle

Atos’ Proactive Practical experience Middle is made to intelligently help all staff requirements by featuring an built-in omni-channel practical experience with personalised and contextualised help. Personnel will be capable to quickly access self-support and virtual aid by way of automatic and self-studying AI chatbots. Critically, help will be customized to employees’ individual requirements and preferences, applying sentiment investigation to make certain the finest feasible practical experience is received. As a consequence of this workforce will practical experience significantly less disruption to their Digital solutions, with most of the requests becoming fulfilled automatically and instantly.

A dedicated team of information scientists, sentiment and journey analysts, as perfectly as gurus in several regions this kind of as AI, understanding, organizational change management, electronic adoption, and staff engagement, will do the job together in genuine-time to react to sentiment feed-back and enrich the staff practical experience. Atos’ information analysts will observe and fully grasp tendencies above time to persistently strengthen the over-all company practical experience, and to recognize, deal with and eventually reduce simply call volume.

“Each working day, three hundred,000 EY people today are supporting enterprises and governments to support fix their hardest troubles as portion of the EY reason to create a better operating earth. We are targeted on supplying EY people today with innovative instruments, like these from Atos to support them in supplying extraordinary solutions to purchasers,” claimed Steve Krouskos, EY Global Handling Associate – Organization Enablement. “We are hunting ahead to deploying this agile and responsive alternative, applying transformational initiatives and new-technology systems, so we can drive improved customer and people today ordeals.”

We are psyched about supporting EY to make the change to a extremely customized, proactive and automatic ‘care’ design, which places EY people today at the center, demonstrating at the time all over again our leadership posture in the new frontier of do the job and engaged staff practical experience.” claimed Elie Girard, CEO at Atos.

Leveraging its identified experience in Digital Office Products and services[1], and as portion of its Engaged Employee Practical experience[2] initiative, Atos will supply a Upcoming-Technology world wide Assistance for EY people today throughout far more than a hundred and fifty countries. This will offer an any place, whenever care practical experience from any product, to supply a far more successful company to workforce when enabling amplified productivity.


Down load the push launch in PDF


Additional facts about Engaged Employee Practical experience:

To find out far more about Engaged Employee Practical experience, hear to Elie Girard in Atos’ Engaged Employee Practical experience occasion in this article.

To find out far more about Atos’ eyesight for the long term of do the job, read through the ‘Digital Eyesight for Engaged Employee Practical experience (EX)’


About Atos

Atos is a world wide leader in electronic transformation with 105,000 workforce and annual profits of above € eleven billion. European amount a person in cybersecurity, cloud and superior-overall performance computing, the Team offers customized stop-to-stop solutions for all industries in seventy one countries. A pioneer in decarbonization solutions and products and solutions, Atos is committed to a secure and decarbonized electronic for its purchasers. Atos operates underneath the models Atos and Atos|Syntel. Atos is a SE (Societas Europaea), mentioned on the CAC40 Paris stock index.

The reason of Atos is to support layout the long term of the facts place. Its experience and solutions help the growth of understanding, education and learning and study in a multicultural method and add to the growth of scientific and technological excellence. Across the earth, the Team allows its buyers and workforce, and associates of societies at substantial to dwell, do the job and acquire sustainably, in a risk-free and secure facts place. www.atos.web

Press get in touch with:

Laura Fau | [email protected] | +33 6 73 64 04 18 | @laurajanefau


[1] Atos is identified as a leader in Digital Office Products and services by primary analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Employee Practical experience encompasses the most current instruments and systems, consulting abilities, and new and present partnerships with primary gurus in the industry, all underpinned by obvious decarbonization targets. It is the most in depth intersectional established of solutions on the industry now and the only a person which brings together both classic Digital Office solutions with Employee Practical experience solutions.